Help

Please use the links below to find the information you need, or for more advanced technical enquires, please email
support@mypypeline.com
. We will reply to your email within 24 hours. For video streaming or downloading technical troubleshooting issues, please include the following technical information:

• Computer make and model
• Operation system and version
• Internet connection type and speed
• The type of video product you purchased
• Purchase number of the video

Thank you from the team at MyPypeline.

MyPypeline Basics

• What is MyPypeline?
• What is a pype?
• What is a channel?

Video Basics

• Buying vrs. renting
• How to stream our videos
• How to download our videos
• Sharing videos
  

Video Support

• Videos on my computer
• Videos on my video iPod
• What to do if your video won't play
• Video on my TV using my iPod
  

Customer support notification:

Please note that the Apple iPod AV Cable does not work with the iPod Nano (3rd Generation), although the packaging states that it works with all color iPod models. iPod Nano (3rd Generation) users should purchase the Apple Composite AV Cable or the Apple Component AV Cable.