Help
Please use the links below to find the information you need, or for more advanced technical enquires, please contact us through the support form. We will reply to your inquiry within 24 hours. For video streaming or downloading technical troubleshooting issues, please include the following technical information:
- Computer make and model
- Operation system and version
- Internet connection type and speed
- The type of video product you purchased
- Purchase number of the video
Thank you from the team at MyPypeline.
Getting started
Is MyPypeline free?
How do I create my account?
Are there any technical requirements?
What is a pype?
Is a pype the same as a profile?
What do I do if I forget my password?
How do I change my password?
What do I do if I can't login to my account?
How do I delete/cancel my account?
Do I need to be physically fit to use MyPypeline?
Your pype
What is a pype?
Is a pype the same as a profile?
How do I change my password?
How do I edit my basic profile?
How do I edit my contact information?
How do I change my profile image?
How do I edit my privacy settings?
Why has my pype page changed?
Why can't I upload an image?
Privacy and Security
How do I set my pype to private?
How do I set my group(s) to private?
How do I complain about another member?
How do I block a user?
How does MyPypeline safeguard my credit card and personal information?
Can I share my MyPypeline videos with my friends?
Groups
How do I create a group?
How do I set my group(s) to private?
How do I delete a group I've created on MyPypeline?
How do I change my group moderator?
How can I build my community with groups?
How do I join a group?
Technical FAQs
Which browser should I use?
How do I download a video?
...using Windows Internet Explorer
...using Firefox
...using Safari on a Mac
How do I stream a video?
System Requirements
Windows PC
Mac with a Power PC chipset
Mac with an Intel chipset
What do I need to play a video purchase from MyPypeline?
...on my computer
...on my iPod or MP4 player
...on my Television
(with a DVD player)
(with a video iPod or similar device)
Programs
What do I get with a MyPypeline program?What's my fitness level?
About MyPypeline programs
The importance of goal setting
Why are many MyPypeline programs periodized?
Why is periodization in MyPypeline programs important?
General health and fitness tips
Customer support notification:
Please note that the Apple iPod AV Cable does not work with the iPod Nano (3rd Generation), although the packaging states that it works with all color iPod models. iPod Nano (3rd Generation) users should purchase the Apple Composite AV Cable or the Apple Component AV Cable.